The art of balancing assertiveness and approachability at work

Communicate but with the right words

A core aspect of assertiveness is clear communication. Express your ideas and expectations confidently, leaving no room for misinterpretation, but don’t be domineering. Simply convey your message using the right words. Instead of blunt statements, use “I” statements and focus on solutions. For example, instead of saying, “This report is a mess,” try, “I’m having trouble understanding some sections of this report. Can we discuss ways to improve clarity?” This approach is assertive about the issue but respectful of the person’s work. 

Practice active listening

Being approachable means showing genuine interest in your team and what they have to say. And active listening is an important part of that. When talking to your coworkers, maintain eye contact, ask clarifying questions, and acknowledge what’s being said. This helps develop trust and creates a safe space for employees to comfortably share their ideas and concerns.

Offer positive reinforcement

Positive reinforcement goes a long way towards building a positive work environment. Acknowledge and celebrate your team’s achievements, both big and small. This reinforces positivity and motivates them to strive for better work performance. A simple “You did a great job handling this task!” can go a long way towards earning points with your coworkers. Plus, a compliment from their boss about their work is sure to make their day! 

Be open to feedback

Nobody likes a know-it-all boss. Show your team you’re open to feedback by actively soliciting it. Create a safe space for honest discussions, and be receptive to suggestions without jumping to justify your actions or behaviour. This creates a more collaborative work atmosphere and makes your employees/colleagues feel seen and heard.

Get to know your team

Take time to connect with your team members on a personal level. Learn about their interests, hobbies, and career aspirations. This fosters a sense of connection and makes you more relatable. Acknowledging certain occasions like birthdays, anniversaries, etc. shows you care about your team members as individuals and not just employees.